The chief processor of the personal data of the website starklogistics.ee is STARK LOGISTICS AS. Phone: +372 669 9860, e-mail address info@starklogistics.ee

What personal data is processed

– name, telephone number, and e-mail address;
– bank account number;
– cost of goods and services and data related to payments (purchase history);
– customer support details.

For what purpose is personal data processed?

Personal data is used to provide a service to a customer. Purchase history data is used to compile an overview of purchased services and to analyze customer preferences.

The bank account number is used to return payments to the customer.

Personal data such as e-mail, telephone number, customer name are processed in order to resolve issues related to the provision of services (customer support).

The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling the contract entered into with the customer.

The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

Recipients to whom personal data is transmitted

Personal information is passed on to customer support to manage purchases and purchase history and to resolve customer issues.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

Stark Logistics AS is the chief processor of personal data.

Security and access to data

Personal data is stored on www.zone.ee servers located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.

The service provider’s employees have access to the personal data, who can access the personal data in order to resolve technical issues related to the use of the website and to provide customer support services.

The website implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.

The transfer of personal data to the authorized processors of the website (eg data hosting) takes place on the basis of agreements concluded with the website and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

Access to and correction of personal data

Personal data can be accessed through customer support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

Storage

When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting or for resolving consumer disputes. In the case of disputes related to payments and consumer disputes, personal data will be kept until the claim is fulfilled or the limitation period expires.

Personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than one month and the period for the erasure of data shall be specified.

Transfer

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of the personal data that is to be transferred.

Direct marketing messages, e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If the customer does not wish to receive direct marketing communications, please select the appropriate link in the footer of the email or contact customer support.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including direct marketing profiling by notifying customer support by e-mail (this must be clearly and separately from any other information).

Solving arguments

Disputes related to the processing of personal data are resolved through customer support at info@starklogistics.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).